Privacy Policy

PRIVACY POLICY

EyeWatch LIVE®
Effective Date: April 2026

  1. Introduction

EyeWatch LIVE® (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.eyewatchlive.com, use our services, or interact with our monitoring systems.

  1. Information We Collect

  2. Personal Information

We may collect:

  • Name, phone number, email address 
  • Date of Birth
  • Health insurance information
  • Billing and payment information 
  • Account login credentials 
  • Facility or residence information 

  1. Health-Related Information

Depending on service use, we may collect:

  • Fall detection alerts 
  • Behavioral activity patterns 
  • Safety-related observations 
  • Communication between residents or patients and monitoring staff 

⚠️ Note: EyeWatch LIVE® may operate as a technology and monitoring service provider, not a medical provider.

  1. Video & Audio Data

Our services may collect:

  • Live and recorded video feeds 
  • Audio interactions (when enabled) 
  • Event-triggered recordings

     2. Device & Usage Data

  • IP address 
  • Browser type 
  • Device identifiers 
  • App usage data 

  1. How We Use Your Information

We use collected data to:

  • Provide 24/7 monitoring services 
  • Detect falls, safety risks, or emergencies 
  • Enable communication between users and monitoring staff 
  • Improve AI detection accuracy 
  • Provide alerts and reports 
  • Process payments and manage accounts 
  • Comply with legal obligations 

  1. How We Share Information

We may share information with:

  • Authorized caregivers, family members, or facility staff 
  • Emergency responders (911, EMS, police) 
  • Service providers and technology partners 
  • Regulatory authorities when required by law 

We do NOT sell personal data.

  1. HIPAA & Healthcare Compliance

If EyeWatch LIVE® is used in a healthcare setting:

  • We may act as a Business Associate under HIPAA 
  • We implement administrative, physical, and technical safeguards 
  • A Business Associate Agreement (BAA) may be required with covered entities 

  1. Data Security

We use:

  • End-to-end encryption (where applicable) 
  • Secure cloud storage 
  • Role-based access controls 
  • Continuous monitoring systems 

However, no system is 100% secure.

  1. Data Retention

We retain data:

  • As long as necessary to provide services 
  • As required by law or contract 
  • Based on customer agreements (e.g., video retention policies) 

  1. Your Rights

Depending on your jurisdiction, you may:

  • Access your personal data 
  • Request correction or deletion 
  • Restrict or object to processing 
  • Request data portability 

To request: info@eyewatchlive.com

  1. Cookies & Tracking

We use cookies to:

  • Improve website performance 
  • Analyze traffic 
  • Enhance user experience 

You may disable cookies in your browser settings.

  1. Third-Party Services

We may use third-party platforms (hosting, analytics, payments). These providers have their own privacy policies.

  1. Children’s Privacy

Our services are not intended for children under 13 unless used under supervision in a care setting.

  1. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.

  1. Contact Information

EyeWatch LIVE®
Email: info@eyewatchlive.com
Phone: 800-342-2507
Website: www.eyewatchlive.com